Refund policy

In the unlikely event that you are not completely satisfied with any portion of your order, simply contact us at (847) 295-6058 within 30 days from the delivery of your order and our friendly agents will evaluate your request and determine the next steps for your return. Personalized items cannot be returned except when due to defect. Shipping charges, Processing & Handling fees are not refundable.
If at any time after 30 days and up to 60 days you elect to return an item, you may do so using your own non-refundable shipping carrier and be refunded for the cost of the item or have it replaced if we still have the item in stock. No returns will be accepted after 61 days from delivery of your order.

For the LTD Commodities Perks program, click here for Program Terms. 

Return Policy
No-hassle Returns & Exchanges: We hope you are pleased with the item(s) you have selected! But if you need to make a Return or Exchange, we're here to serve you? It's as easy as 1-2-3:
Call Us!
If for any reason you are not satisfied with your purchase, please contact us at (847) 295-6058 and we will arrange for a convenient, prepaid FedEx return label to be sent to you.
Pack It!
Fill out the Returns and Replacement form, and pack it with the items you'd like to return or exchange in a shipping box.
Print and Ship!
Simply print your pre-paid label, attach it to your shipping box, and drop it at the nearest FedEx facility! To ensure delivery, please don't forget to remove any old shipping labels or barcodes from your box before sending.
Additional Returns Information:
When using our prepaid FedEx return label, your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund or credit, and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time. In the unlikely event that your order arrives damaged or defective, please call us at (847) 295-6058 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation! Should you choose to make arrangements with your own shipping carrier, please use the return shipping address below. Please note return shipping expenses are not refundable. Personalized items may not be returned unless delivered damaged or defective.
Returns Department
LTD Commodities
1000 Bilter Rd Aurora
IL 60502-4766
If you like your product but would care to do an even exchange for a different size, color or style we currently have in stock, your replacement order will not be charged a new outbound shipping fee.